Poor Communication in Workplace Essay Essays - Communication Studies

Poor Communication in Workplace Essay The management normally assume that that the way they communicate is received and interpreted well by employees. However, this is not always the case. RopeASW conducted a survey in 2009; where they found out that 55% of managers who responded to the survey assume they communicate well with workers. 65% of employees said that their seniors do not communicate well (Zaremba, 2010). In my study I found out that lack of credibility increases the communication gap between employers and employees. Many employees do not believe what they are told by management. This study shows that employees with longer tenure are less likely to belief their superiors than new employees. This proposal will focus on all causes of communication problem. It will also give recommendation in order to give good solutions to eliminate this problem. It contains a conclusion at the end. Statement of Problem Communication is the most important and basic activity of a company. In organizations, communication is becoming more complex because of work activities and multi-cultural environment which is becoming complex at high rate. Availability of high transmission media also contribute to communication breakdown (Zaremba, 2010). Companies are required to focus more on communication so that they can effectively increase job satisfaction in work place. Lack of good communication leads to actions not completed. Management ends up being out of touch with the staff that it needs to motivate so that the company can operate at full potential. Poor communicate affects even the customer department making the company lose sales. It also makes organizations making poor decisions which affect the progress of the company. The company ends up losing workers and money. Many researchers have researched widely on communication issues. However, there has been few studies in this area. The need for this project is to explore the effects of poor communication, causes and solutions to the problem. The proposal is important to companies as it will help them put in place communication networks. These networks give different perspectives of employees. It will also assist companies boost the morale of employees as well as increasing job satisfaction. These benefits will be derived from this study. Management Plan This section contains my qualification for carrying out project research. It also contains cost incurred. I already books and articles on communication, hence I used most of my time sifting through information, looking for key results. The only cost I incurred was in printing and copying articles. I obtained all sources of literature review from university library. My experience in Youth Health Partnership Organization helped me to assimilate proposed literature review. Literature Review I started the project with the understanding that communication is the foundation of any organization. I discovered it is important to evaluate the solutions to communication problems. I reviewed relevant literature to support my study. I used literature related to communication; others expressed the effect of communication on job satisfaction of employees. I other literature showed the perception of both male and female in the organization. Finally, I included literature that dealt with ways of improving communication. Zaremba(2010) argues that there exist differences in the way male and female employees perceive communication behaviors of their seniors. According to Zaremba (2010) managers' leadership style, conflict management skills contribute to effectiveness of communication. Research Methodology In this research, different methods were used to collect information and data. Primary sources used were interviews and conversations. Journals were used as secondary sources. Variables I used formal communication, informal communication and communication climate as my variables. The three variables were affected by various issues. Communication climate This is the atmosphere that is created by people who use listening skills, verbal and non-verbal communication skills. It involves how communication takes place in an organization. The environment in which communication is taking place determines if communication will take place or not. Communication climate is affected by various factors and one of them is credibility (Klyuknanov, 2013). Credibility involves the qualification of the sources of information. It also involves the consistency with which knowledge is applied and the overall reliability. Credibility starts from the top level management and it trickles down to the middle level managers up to operational level. If workers